Providing custom Software Development, Website Design, and IT Support for Eastern Washington.

Books N' Bytes

Technology Solutions You Can Trust

Hardware Support

Having issues with your computer equipment? We can help! We specialize in troubleshooting and repairing a variety of computer, networking, and telecom equipment. All of our hardware repairs come with a 30-day warranty against defects.

Help Desk Support

We provide help desk services for you, when you need them. Having trouble getting a program to run? Need help setting up a new workstation? We're just a phone call away. Take a look at our starter help desk support packages below.

Network Administration

We can manage your IT infrastructure, so you don't have to. Our Network Admins are capable of building networks from the ground up, as well as maintaining and improving on existing network infrastructure when you need it most.

Help Desk Support Packages

Tiny / Solo
Businesses

$49.99 / Month

$549.99 / Year
  • 1-2 Devices 1
  • 4 Hours / Year
    Over the Phone Support 2
  • 1 Hour On-Site Support / Year 3

Small / Startup
Businesses

$119.99 / Month

$1299.99 / Year
  • 3-5 Devices 1
  • 8 Hours / Year
    Over the Phone Support 2
  • 2 Hours On-Site Support / Year 3

Growing
Businesses

$179.99 / Month

$1,999.99 / Year
  • 6-25 Devices 1
  • 12 Hours / Year
    Over the Phone Support 2
  • 4 Hours On-Site Support / Year 3

Local
Non-Profits *

15% off all plans!

Pick a plan and save!
  • Same number of devices! 1
  • Same
    Over the Phone Support! 2
  • Same On-Site Support! 3

Help Desk support hours that are purchased valid for a period of one (1) year from the date they are initially purchased. Unused support hours do NOT roll over to the next year. If needed, additional support hours may be purchased at our standard hourly rate of $130/hour.

1 A Device is classified as one desktop/laptop computer, one mobile device (phone or tablet), one printer, or one unmanaged router/switch/modem. All devices must be registered with Books N' Bytes prior to being supported, and will have a service tag affixed to it with a unique ID number which is used to identify the device during Over the Phone and On Site Support.

2 Over the Phone Support that is included in the help desk support packages can only be performed on devices that are registered under the help desk support plan. If additional hours of Over the Phone support are requested, they will be billed at a rate of $130/hour.

3 On-Site Support that is included in the help desk support packages can only be performed on devices that are registered under the help desk support plan. Site Visits must be scheduled at least 48 hours in advance. If additional hours of on site support are requested, they will be billed at a rate of $130/hour.

* Available for qualified 501(c)(3) non-profit organizations only. All services will be billed at their full rates. Up to 15% of the subtotal due can be deducted as an in-kind donation (with receipt from organization).

Our Services

We provide dozens of computer, networking, website, and software services, all categorized into four tidy groups.

Software Development

We specialize in a variety of .NET-based technologies, and are happy to help get your project going, or supplement your existing development team.

  • .NET Software Development
  • Project Management Support
  • Team Augmentation
  • Quality Assurance Testing
  • Software Documentation

Website Design & Hosting

Does your business need a website, or just better search engine rankings? We provide custom website design, website hosting, and SEO services.

  • Custom Web Designs
  • Search Engine Optimization (SEO)
  • Website Hosting
  • Email Management
  • Website Maintenance

Network Admin / Support

We offer everything from home Wi-Fi setup to multi-site enterprise network management solutions. We can manage your network infrastructure.

  • Network Administration
  • Active Directory Management
  • Cable Installation
  • VoIP System Maintenance
  • Help Desk Support

Our Clients

We do a lot of work for a lot of people. Some of our clients include: